Posts tagged " Phone "

Twitter to the Rescue…It Pays to Complain!

April 2nd, 2009 Posted by Twitter No Comment yet

Fast forward two years: I was reading about a customer’s success story in a magazine. This person was complaining about their cable company via a Twitter post. Within five minutes a cable employee sent a direct message to the customer asking for more information and apologizing for the issue. Within 24 hours, his problem was fixed.